SHANBAN faq & support

Whether you’re training hard, recovering from an injury, or simply looking for added stability, we're here to help you get the most out of your Shanban. Below you’ll find answers to common questions about fit, usage, care, and performance.

SHANBAN PRODUCT & USE

What is the Shanban?

The Shanban is a wearable support device designed to provide targeted assistance to the hamstring muscles. By providing external resistance and stabilization, it helps users manage movement during daily activities, rehabilitation exercises, and athletic training.

How does the Shanban work?

The device uses a unique band-and-belt system to provide mechanical support to the posterior chain. It is designed to assist the hamstring through its natural range of motion—whether you are walking, jogging, or performing specific recovery drills.

Who is the Shanban designed for?

The Shanban is a versatile tool for individuals looking for extra support during hamstring-focused movement, athletes focused on strengthening, and physical therapists seeking a portable tool for client movement programs.

Do I need a prescription to buy the Shanban?

No. The Shanban is a performance and support tool available for direct purchase by individuals and professionals alike.

What is the resistance level of the Shanban band?

The included band provides a versatile level of tension suitable for most users. We are currently developing additional bands with varying resistance levels, which will be available for purchase at a later date.

What materials are used in the Shanban?

The Shanban is made from high-quality, breathable, and latex-free materials. The waist belt features durable metal hardware for a secure fit.

SHANBAN FIT & CARE

What size Shanban do I need?

The Shanban features a "one-size-fits-all" design. The waist belt is highly adjustable to ensure a secure, comfortable fit for a wide range of body types.

How do I adjust the Shanban for my height?

For detailed instructions and demonstration videos on how to adjust the Shanban for your specific leg length and height, please visit the [Instructional Videos] section of our website.

How do I clean my Shanban?

Heel Cup/Foot Wrap: Fully machine washable.
Waist Belt: Because of the metal buckle, we recommend spot cleaning with a damp cloth and mild detergent.

SHANBAN SHIPPING & RETURNS

Where does the Shanban currently ship?

We currently ship to the United States and Canada.

How can I track my Shanban order?

Once your order is processed, you will receive a confirmation email with a tracking number so you can follow your Shanban’s journey to your door.

What is the Shanban return policy?

We offer a 30-day money-back guarantee for items that are unused or in lightly used condition. If you feel your product is defective or not functioning as intended, please contact us for assistance.

Does the Shanban come with a warranty?

While we do not offer a traditional warranty, we include a replacement band with every purchase to ensure you have a backup for high-usage training.

SHANBAN SAFETY & SUPPORT

Are there any precautions I should take while using the Shanban?

While the Shanban is designed for support, individuals with previous major surgeries (such as hip or knee replacements) should consult their surgeon or physical therapist before use.

Do you offer bulk Shanban discounts for clinics?

Yes. We partner with PT clinics, sports teams, and universities. For bulk pricing inquiries or to request a demonstration model, please contact us to discuss.

Didn’t find what you were looking for? Contact us and we’ll be glad to help.

DISCLAIMER: The Shanban is intended to provide mechanical support and assistance. It is not a medical device and is not intended to diagnose, treat, or cure any specific medical condition. Always consult with a healthcare professional before beginning any new exercise or rehabilitation program.